Understand Your Rights as a Consumer Under Debt Counselling

Many people considering debt counselling do not know their rights. The National Credit Act (NCA) grants specific protections to consumers. Here are seven fundamental rights.

1. Right to Debt Counselling

The NCA recognises consumers' entitlement to seek professional debt assistance when they struggle to manage their debts.

2. Right to Protection Against Legal Action

Debt counselling shields consumers from creditor legal action while adhering to the restructured payment plan.

3. Right to Review of Credit Agreements

Agreements may be examined to ensure fairness, potentially reducing unfair interest rates or fees.

4. Right to Consolidation

Multiple debts can be merged into a single payment that is more affordable per month.

5. Right to Fair and Just Procedures

AfriSkuld prioritises protecting consumer rights throughout the process – from application to debt freedom.

6. Right to Confidentiality

Your personal and financial information remains private and is used solely for debt counselling purposes.

7. Right to a Second Chance

Upon successful completion, credit records are cleared, enabling individuals to make a fresh financial start.

AfriSkuld, registered with the NCR (NCRDC3062), guides consumers from initial consultation to debt freedom. Contact us for a free assessment.